Registration Renewal – Frequently Asked Questions (FAQ)
The CRPNM member portal is accessible by computer, tablets or mobile devices. If you don’t own a tablet or mobile device and cannot access a computer at your workplace or your local library, please contact the CRPNM to set up an appointment to use a computer. Staff will be available to assist you.
Your e-mail address must be entered exactly as it is on file with CRPNM. If you have changed your e-mail address but did not update it with the CRPNM, log in with your old e-mail address. Once you have logged in, you can update your e-mail address in your member profile.
Your password is space and case sensitive. If you are having trouble with your password, please try again with the upper and lower case letters you used when you set up your password.
If you have forgotten your password, the system can e-mail you a new one. The new password will be e-mailed to the e-mail address we have on file for you. If your e-mail address has changed and you no longer have access to the old one, please contact our office for assistance to update your e-mail first.
If you use the “I have forgotten my password” link, the system will send you a temporary password. Follow the instructions to reset your password to recover access to your account.
When you set up your member portal you chose three security questions and answers. If you forgot the answer to the first security question, you will be presented with another. If you are still having trouble, please contact our office so that we can assist you.
The CRPNM has introduced a new requirement for a minimum of $5 million of professional liability protection. This protection must be made available on an occurrence basis, in a form suitable to the CRPNM, for those on the Practising and Graduate registers beginning January 1, 2020. The CRPNM has entered into an agreement with the Canadian Nurses Protective Society (CNPS) to ensure Manitoba Registered Psychiatric Nurses, and Graduate Psychiatric Nurses, can meet this requirement.
This means that effective January 1, 2020, all practising registered psychiatric nurses of Manitoba, including graduate psychiatric nurses, will be required to have beneficiary status with the Canadian Nurses Protective Society (CNPS), so that they may have access to adequate PLP in the event of a claim against them.
You will pay the CNPS fee when you renew your registration each year, starting in the fall of 2019.
If you are on the Pre-Authorized Payment plan (PAP), you will need to be prepared to pay your CNPS fee during the renewal process. If you are not on PAP, you will need to be prepared to pay both your Practising registration fee and the CNPS fee to complete your renewal. The payment of the CNPS fee will satisfy the CRPNM that you have met its PLP requirement. Should your employer or another party require evidence of PLP, it will be necessary to contact the CNPS for the documentation.
We have prepared an FAQ for you to learn more about PLP, the CNPS and the services they provide and to see answers to some of the questions you might have.
Access to the FAQ is for CRPNM members only. Please click here https://www.crpnm.mb.ca/members/professional-liability-protection/ to access the member only page. The password was previously e-mailed to you. Please contact the CRPNM if you are unable to find it.
Once you are logged into your portal, you can change your contact information, including your home address, telephone number and e-mail address. Always remember to save your changes before proceeding.
No. If your name has changed for any reason, you must provide the CRPNM with documentation of this change. Please send us a copy of the legal documents that show your name change. A marriage or divorce certificate is usually sufficient. This can be sent to us by fax (204-888-8638) or by e-mail to email@example.com
Once we receive the documentation, we will change your name on the register. Please do this before proceeding to renewal.
The Registered Psychiatric Nurses Act requires that we have current information for each of your employers.
Your places of practice, as you have previously reported them, have been transferred to your new Member Portal. There are instructions in the portal on how to update your place of practice information. Please read and follow the instructions.
Please note that if your place(s) of practice do not have a start date, the system will require you to enter a start date the first time you open the record(s). It is okay if you don’t know the exact date you started with each employer. Enter the month and year that you started and chose the 1st of the month if you don’t know the exact date.
Please be sure to update each of your employers, even employers that you might have ended with in 2019.
In the new portal, your practice hours will be entered as part of the renewal.
If you did not practice any hours with one of your employers, please enter zero. If you need to add a new employer and are having trouble finding it on the list, please contact us for assistance. If you are not currently employed, please follow the instructions to indicate that.
You will enter your practice hours with each employer. The system will add up all of the practice hours you enter and you will find a summary and that total under the practice hour summary link.
To be eligible for the practising register, you must have practiced a minimum of 1400 hours in the immediately preceding five (5) year period. At registration renewal, you are entering practice hours for the fifth year.
RPNs who have recently graduated from the psychiatric nursing education program and who do not yet have 5 years of practice are eligible to renew to the Practising register if they have less than 1400 hours of practice.
You can find a summary of the practice hours we have on file for you in your member portal.
If you believe that there is a mistake in the practice hours we have on file for you from the previous years or, if you are concerned about your ability to meet the practice hours requirement, please contact us.
While some employers might provide you with information about how many hours you have worked, it is important to remember that it is up to you to keep track of and report your practice hours.
The simplest way to calculate your practice hours is to add up the number of days you worked, or expect to work, in the 2019 calendar year and multiply that by the number of hours you work each day.
Do not include vacation or sick time into your calculations. Overtime hours can be included.
You may have to estimate your practice hours; particularly if you work part time or casual and pick up extra shifts. Please enter your practice hours for each of your employers. This estimation is acceptable for the purposes of reporting your practice hours before proceeding in your renewal.
If you need to adjust your reported practice hours after December 31, 2019, please e-mail firstname.lastname@example.org with the adjustment you wish to make. Please remember to include your name and registration number in your correspondence.
As noted above, if you need to make corrections to previous practice hours, please contact our office for assistance.
When you are logged into your member portal, the renew registration button can be found on the welcome page. If you can’t see it, or if you can’t proceed when you click on the button, this might mean that renewal is not open to you. For example, registration renewal will not be available to you if you were selected for the Continuing Competence Program (CCP) audit and haven’t completed it.
If you haven’t submitted a renewal and believe that you are eligible for registration renewal, please contact our office for assistance.
It is important to distinguish whether you are going on a leave or retiring in the current year (2019) or next year (2020).
The registration change application, found on the left menu, is for status changes in the current year. If you are applying to change your status in the current year, we strongly advise that you wait for this to be processed before proceeding to your registration renewal. Changing your status in the current year and registration renewal are two different things.
If you want to change your registration status for 2020, you do this by indicating what register you are applying to when you click the renew registration button.
Please remember that if you change your current Practising registration status to Non-Practising for 2020, this means that you cannot practice or use the title registered psychiatric nurse. Your new registration status, in this case, Non-Practising, will be effective January 1, 2020. There is a $500 fee for unauthorized practice.
No. If you are still Practising in 2020, you will need to renew to the Practising register. After your last day of practice, you can apply to change your registration status by submitting a registration change application.
Please log in to your member portal and complete the renewal by selecting the ‘not renewing’ option.
Make sure to update your employment status and report your practice hours in case you decide to return to practice at some point in the future.
Please remember that once you cancel your registration you can no longer practice or use the title registered psychiatric nurse. Please contact our office to discuss your options should you later decide to return to practice.
The pre-authorized payment plan (PAP) is an easy and convenient way to make monthly payments towards your next year’s registration fees. If you are on PAP, you would have noticed monthly withdrawals from your bank account from February to October 2019.
If you are on PAP, the payment page will show the amount that you paid for your 2020 registration renewal. It will also show the professional liability protection fee of $72.25 plus GST which you can pay for with a credit card via our secure online payment system, or with a cheque, money order, or cash.
You will remain on PAP unless you inform us in writing that you wish to discontinue.
The payment page of the registration renewal application will show the amount owing. You will be presented with a variety of options for payment. For example, you can choose to pay with a credit card, send a cheque or money order, or pay with your debit card at the office.
If you chose to pay by cheque, please be advised that your renewal application is not considered complete until the payment has been received and has cleared your bank. This will mean that it will take more time to process your application. Please consider this in the context of the renewal deadlines and your employer requirements to ensure you have renewed your registration.
Payment by credit card ensures your renewal application and the payment are received at the same time. If you wish to pay by credit card, you will be re-directed to secure payment page.
Your credit card number is transmitted by SSL directly to a secure, electronic payment page. The little lock icon on your browser will confirm this. At no time is your credit card information stored on our servers.
The last step of the renewal application will provide you with a link to review your renewal information. You will receive an e-mail confirming that we have received your renewal.
No. Renewal applications are reviewed by a CRPNM staff member and will be processed in the order in which they are received. If your renewal has not been processed and approved within a week this might be because we require more information from you. It also might be because we have not yet received your payment. We cannot process your renewal without payment.
We will contact you if we require more information.
You will receive an e-mail when your registration is approved. Your new Portal has a downloadable registration certificate and wallet card, which notes your expiry date in the current year. You can only see these if you are on the Practising or Graduate registers.
If you renew to the Practising register, your registration certificate will update with your new expiry date on January 1st. However, the registration history in your Public Register record will update the category you are renewing to and the effective date as soon as your renewal has been approved.
Employers have been asked to use the Public Register or the Employer Verification Site to verify your registration status. This is the most reliable method of verification as the information is updated in real time. If your employer has questions or concerns, you can also direct them to the CRPNM office.
We will notify you by email if we haven’t received your completed registration renewal application by November 15, 2019. You can submit your registration renewal application, without penalty, between November 15th and November 30th.
Yes. A late fee of $105 applies to all renewals submitted after December 1, 2019. If you are renewing after December 1st you must use the secure online payment portal to submit payment. Cheques will not be accepted. The late fee also applies if you have submitted your renewal but have not submitted your payment, or your cheque has not cleared from your bank.
Your registration certificate will be cancelled at midnight on December 31, 2019 if you have not completed the registration renewal process and submitted payment by noon on December 31, 2019.